Customer Care Specialist - Remote Work

Job Description:

We are looking for a passionate and resourceful Customer Care Specialist to join our team at Alphabet in a remote work position based in Melbourne, Victoria, AU. As a Customer Care Specialist, you will be responsible for providing top-notch customer service to our clients while working from the comfort of your own home. This is a part-time position with entry-level seniority, perfect for individuals looking to gain experience in customer care.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with product information, ordering, shipping, returns, and general inquiries - Resolve customer issues and complaints with a focus on customer satisfaction - Maintain accurate and detailed records of customer interactions - Collaborate with other team members to ensure a seamless customer experience - Identify and escalate any trends or patterns in customer inquiries to improve our products and services

Requirements: - Strong communication skills and a passion for helping others - Excellent time management skills and attention to detail - Ability to work independently from a remote setting - High school diploma or equivalent - No previous experience required - we will provide training

Personality traits: passionate, resourceful Soft skills: time management, attention to detail

Benefits: - Company transportation for occasional team meetings or events - Company-provided equipment for remote work - Travel opportunities for training or team building activities

Working environment: At Alphabet, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every employee feels valued and respected. You will have the opportunity to work in a supportive and collaborative team environment that encourages growth and development.

Deadline to apply: May 15, 2024

Equal opportunity statement: Alphabet is an equal opportunity employer and we value diversity in our workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.