Customer Service Assistant - Remote Work

APA Group is seeking a motivated and resilient Customer Service Assistant to join our team on a part-time, remote basis. This entry-level position is based in Brisbane, Queensland, AU, and does not require any previous experience.

As a Customer Service Assistant, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries and concerns via phone, email, and online chat. You will work closely with our team to ensure timely and accurate responses to customer queries, as well as processing orders and resolving any issues that may arise.

Responsibilities: - Responding to customer inquiries and concerns in a timely and professional manner - Processing customer orders and updating records in our system - Resolving customer complaints and issues effectively and efficiently - Collaborating with team members to ensure consistent and high-quality customer service - Identifying opportunities for improvement in our customer service processes - Maintaining accurate records of customer interactions and transactions

Requirements: - Strong communication skills and customer service orientation - Resilient and able to handle challenging situations with professionalism - Motivated to learn and grow in a fast-paced environment - Ability to multitask and prioritize tasks effectively - Negotiation skills to handle customer complaints and conflicts - Innovative thinking to anticipate and address customer needs proactively

Benefits: - Company-provided equipment for remote work - Training and professional development opportunities - Joining bonus for successful candidates - Culture of ongoing learning and development for personal and professional growth

Equal Opportunity Statement: APA Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

If you possess the required personality traits, soft skills, and meet the above requirements, we would love to hear from you! The deadline to apply for this position is June 28, 2024. Join APA Group and begin your career in customer service today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.