Customer Service Manager - Remote Work

Job Description:

Sonic Automotive is seeking a dynamic Customer Service Manager to join our team in a remote work capacity based in Brisbane, Queensland, AU. This part-time position requires a mid-to-senior level professional with at least 8 years of experience in customer service management. The ideal candidate will possess a strong sense of resourcefulness and motivation, as well as excellent teamwork and planning skills.

Responsibilities: - Manage a team of customer service representatives to ensure exceptional customer service delivery - Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction - Monitor customer service metrics and KPIs to identify areas for improvement and implement solutions - Handle escalated customer inquiries and complaints in a timely and professional manner - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Provide regular training and development opportunities for the customer service team to enhance their skills and performance - Conduct regular performance evaluations and provide feedback and coaching to team members - Stay up-to-date on industry trends and best practices in customer service management

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in customer service management, preferably in a remote work setting - Strong leadership and team management skills - Excellent communication and interpersonal skills - Proficient in Microsoft Office and CRM software - Ability to work effectively in a fast-paced and dynamic environment - Flexibility to work evenings and weekends as needed

Benefits: - Free food and snacks for all employees - Travel opportunities for top performers - Parental leave for new parents - Health and wellness initiatives to prioritize employee well-being

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: May 8, 2024

Join our team at Sonic Automotive and take your customer service career to new heights! Apply now to be considered for this exciting opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.