Customer Service Manager - Remote Work

Job Description:

Starwood Hotels & Resorts is seeking a highly experienced and dedicated Customer Service Manager to join our team in Adelaide, South Australia, in a remote work capacity. As a Customer Service Manager, you will be responsible for managing and overseeing all aspects of customer service operations for our hotel chain. This is a part-time position at a mid-to-senior level, requiring a minimum of 7 years of experience in a similar role.

Responsibilities: - Develop and implement customer service policies and procedures - Train, mentor, and supervise customer service representatives - Handle complex and escalated customer inquiries and complaints - Monitor customer satisfaction levels and implement strategies to improve service delivery - Collaborate with other departments to ensure a seamless customer experience - Analyze customer feedback and data to identify areas for improvement - Stay up-to-date on industry trends and best practices in customer service - Provide regular reports and updates to senior management on customer service performance

Requirements: - Bachelor's degree in business administration or related field - Proven experience as a Customer Service Manager or similar role - Hardworking and resourceful with excellent problem-solving skills - Strong cooperation and communication skills - Attention to detail and ability to prioritize tasks effectively - Proficiency in CRM software and Microsoft Office suite - Ability to work remotely and independently - Commitment to environmental responsibility and sustainable practices

Benefits: - Disability insurance - Relocation allowance - Visa sponsorship

Working Environment: At Starwood Hotels & Resorts, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to creating a positive and inclusive work environment where every employee has the opportunity to succeed.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Starwood Hotels & Resorts is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce and encourage individuals from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.