Customer Service Representative - Remote Work

Job Description: Plains GP Holdings is seeking a part-time Customer Service Representative to join our team working remotely in Canberra, Australian Capital Territory. As an Entry Level Customer Service Representative, you will be responsible for providing top-notch customer service to our clients, resolving their inquiries and concerns in a professional and timely manner.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a courteous and efficient manner. 2. Process orders, returns, and exchanges accurately and efficiently. 3. Maintain customer records and update information as needed. 4. Troubleshoot and resolve customer issues with patience and empathy. 5. Collaborate with internal teams to ensure customer satisfaction and resolution. 6. Maintain a positive attitude and provide a high level of customer service at all times. 7. Stay up-to-date on company products and services to provide accurate information to customers.

Requirements: 1. Excellent communication skills, both verbal and written. 2. Strong decision-making abilities and attention to detail. 3. Resourceful and resilient in handling challenging situations. 4. Ability to work effectively in a remote environment. 5. Proficiency in Microsoft Office and CRM software. 6. High school diploma or equivalent. 7. Customer service experience is a plus but not required.

Benefits: - Life insurance coverage. - Visa sponsorship for eligible candidates. - Company-provided transportation for work-related travel.

Working Environment: We are committed to promoting equality and fairness for all employees. Our company values diversity and inclusion, and we strive to maintain a positive and supportive work environment for all team members.

Deadline to Apply: Interested candidates are encouraged to apply by May 11, 2024. Only those selected for an interview will be contacted.

Equal Opportunity Statement: Plains GP Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We welcome and encourage diversity in our workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.