Customer Service Representative - Remote Work

Job Description:

MGM Resorts International is seeking a dedicated Customer Service Representative to join our team in a remote work position based in Melbourne, Victoria, AU. As an Associate Level role, the ideal candidate will have at least 4 years of experience in customer service and be comfortable working independently as well as part of a team.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner - Provide exceptional customer service by addressing customer concerns, resolving issues, and ensuring customer satisfaction - Use persuasion and negotiation skills to upsell products and services to customers - Maintain accurate records of customer interactions and transactions - Collaborate with other team members and departments to ensure a seamless customer experience - Stay up-to-date on product knowledge and industry trends to best assist customers - Meet or exceed customer service metrics and goals set by the company

Requirements: - 4+ years of experience in customer service, preferably in a remote work setting - Excellent verbal and written communication skills - Ability to work independently and as part of a team - Strong persuasion and negotiation skills - Independent and hardworking personality traits - Proficient in Microsoft Office and CRM software - Flexibility to work evenings, weekends, and holidays as needed

Benefits: - Gym membership - Retirement plan - Visa sponsorship for qualified candidates - Opportunities for career advancement within a global company

Working Environment: Joining MGM Resorts International means becoming part of a company that transcends borders, promoting collaboration on a global scale. Team members have the opportunity to work with colleagues from around the world, contributing to a diverse and inclusive work environment.

Deadline to Apply: Please submit your application by July 3, 2024.

Equal Opportunity Statement: MGM Resorts International is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.