Customer Service Specialist - Remote Work

Job Description:

Huntington Ingalls Industries is seeking a Customer Service Specialist to join our team on a part-time basis. This position will be remote, allowing you to work from the comfort of your own home in Brisbane, Queensland, AU. As an entry-level role, no experience is required, making it a great opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: - Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner - Resolve customer issues and complaints with empathy and a customer-centric approach - Provide product information and assist customers with placing orders or scheduling appointments - Document all customer interactions and maintain accurate records of communication - Collaborate with other departments to escalate complex issues and ensure resolution - Continuously seek opportunities to improve the customer experience through innovative solutions - Attend virtual team meetings and training sessions to stay up to date on company policies and procedures - Adhere to company guidelines and quality standards to uphold the reputation of Huntington Ingalls Industries

Requirements: - Confident and energetic personality with a passion for delivering exceptional customer service - Strong decision-making skills and the ability to think creatively to find solutions - Excellent communication skills, both written and verbal - Proficiency in using customer service software and tools - Basic computer skills and familiarity with Microsoft Office suite - High school diploma or equivalent required, additional education or certifications a plus

Benefits: - Relocation allowance for eligible candidates - Company-provided equipment for remote work - Gym membership reimbursement to promote a healthy work-life balance

Working Environment: At Huntington Ingalls Industries, we value creativity and innovation. Our team embraces fresh ideas and inventive solutions to drive success and exceed customer expectations. As a Customer Service Specialist, you will have the opportunity to contribute to a culture that encourages creativity and values your unique perspective.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement: Huntington Ingalls Industries is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.