Customer Service Specialist - Remote Work

As a Customer Service Specialist at Lear, you will be responsible for providing exceptional customer support to our clients while working remotely from your location in Adelaide, South Australia. This part-time, entry-level position offers a unique opportunity to kickstart your career in customer service.

Responsibilities:

- Responding to customer inquiries via phone, email, and chat in a timely and professional manner - Resolving customer concerns and issues with a high level of empathy and understanding - Documenting customer interactions and maintaining accurate records in our CRM system - Collaborating with internal teams to escalate complex cases and provide solutions - Identifying trends in customer inquiries and providing feedback to improve our products and services - Participating in ongoing training and professional development opportunities to enhance your skills

Requirements:

- Confidence and independence in handling customer inquiries and resolving issues - Strong critical thinking skills to assess and address customer needs effectively - Excellent time management skills to prioritize tasks and meet deadlines - Ability to work effectively in a remote environment with minimal supervision - Strong communication skills, both written and verbal - Proficiency in using CRM systems and other customer service tools is a plus

Benefits:

- Comprehensive training and professional development opportunities to enhance your skills - Paid sick leave to support your health and well-being - Profit sharing to reward your contributions to the company's success

Working Environment:

At Lear, we foster a culture that embraces change and responds resiliently to challenges. As a Customer Service Specialist, you will have the opportunity to thrive in a dynamic and supportive work environment where your efforts will be recognized and rewarded.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: Lear is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.