Customer Service Specialist - Remote Work

Job Description: As a Customer Service Specialist at Priceline Group, you will play a crucial role in ensuring customer satisfaction and loyalty. This is a remote work position based in Adelaide, South Australia, suitable for a passionate and driven individual who thrives in a fast-paced environment.

Responsibilities: 1. Handle customer inquiries via phone, email, and chat in a professional and timely manner. 2. Provide product information, resolve customer complaints, and offer appropriate solutions. 3. Utilize innovative problem-solving skills to address customer needs effectively. 4. Conduct research to stay informed about industry trends and competitor offerings. 5. Collaborate with other departments to escalate and resolve complex customer issues. 6. Meet and exceed key performance indicators related to customer satisfaction and resolution times.

Requirements: 1. Minimum of 3 years of experience in customer service or a related field. 2. Strong communication skills and the ability to empathize with customers. 3. Proficiency in using customer service software and Microsoft Office suite. 4. Ability to work independently and manage your time effectively in a remote setting. 5. Demonstrated innovation and research skills to continuously improve customer service processes. 6. Associate level seniority with a track record of delivering excellent customer service in a remote work environment.

Personality Traits: We are looking for individuals who are passionate about customer service and driven to exceed customer expectations. You should be motivated to continuously improve and enhance the customer experience through your work.

Benefits: 1. Disability insurance coverage for added financial security. 2. Company transportation options for eligible employees. 3. Opportunities for training and professional development to support career growth.

Working Environment: At Priceline Group, we strive to inject a sense of joy and vibrancy into our work environment. We encourage a positive and collaborative atmosphere where employees feel supported and appreciated for their contributions.

Equal Opportunity Statement: Priceline Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate individual differences and welcome all qualified candidates to apply for this position.

Deadline to Apply: Please submit your application by July 7, 2024, to be considered for the Customer Service Specialist position at Priceline Group. We look forward to reviewing your application and potentially welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.