Customer Service/Admin For A Repair And Maintenance Company In The US - Part-Time

Client Information

The company is a family-owned and operated business established in 2018. They are currently seeking to rebrand their business.

Job Description

Customer Interaction:

• Respond to customer inquiries promptly and professionally through various channels, including email, chat, and phone.

• Provide accurate and helpful information, addressing customer concerns and resolving issues.

Problem Resolution:

• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate teams when necessary.

• Work proactively to identify recurring issues and collaborate with the team to implement long-term solutions.

Product Knowledge:

• Develop a deep understanding of our products and services to assist customers and provide accurate information effectively.

• Stay informed about product updates, changes, and promotions.

Order Processing:

• Assist customers with order placement, tracking, and returns.

• Collaborate with other departments to ensure seamless order fulfillment and delivery.

Communication and Documentation:

• Maintain detailed and accurate records of customer interactions in the CRM system.

• Communicate effectively with other team members to share insights, feedback, and solutions.

Customer Feedback:

• Gather and analyze customer feedback to identify areas for improvement and contribute to ongoing service enhancements.

Must Haves

• Proven experience in customer service or a related role.
• Experience in Data Entry
• Exceptional writing, editing, and proofreading skills.
• Empathetic and patient attitude towards customer inquiries and concerns.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using customer service software and tools
• Experience in using Ring Central

Nice to Haves

• Comfortable to learn or have some experience with plumbing and electrical terms. It's important to understand or the ability to learn quickly when customers are calling about plumbing and electrical issues.

Home Office Requirements

Please only apply for this role if you have the following home office requirements: · Perfectly working headset and webcam
· Stable internet connection of at least 5 Mbps to 15 Mbps
· Up to date computer system with a minimum of Windows 8 or Mac OS X
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift Only applicants meeting the strict criteria above will be contacted.