Customer Success Assistant - Remote Work

Job Description:

We are seeking a reliable and hardworking Customer Success Assistant to join our team at Office Depot. This is a part-time remote position based in Adelaide, South Australia, AU. As an Associate Level employee with at least 4 years of experience, you will play a crucial role in ensuring our customers receive exceptional service and support.

Responsibilities: - Communicate with customers via phone, email, and chat to address their inquiries and concerns - Assist customers with product information, order tracking, and issue resolution - Conduct research to provide accurate and timely responses to customer queries - Collaborate with sales and product teams to ensure customer satisfaction - Monitor customer feedback and suggest improvements to enhance the overall customer experience - Maintain accurate records of customer interactions and transactions

Requirements: - At least 4 years of relevant experience in customer service or a related field - Strong decision-making and problem-solving skills - Excellent research abilities to effectively address customer queries - Ability to work remotely and independently with minimal supervision - Strong communication skills and a customer-oriented mindset - Proficiency in Microsoft Office and CRM software

Benefits: - Company transportation provided for work-related travel - Gym membership to promote employee well-being - Free accommodation for employees living outside of Adelaide

Working Environment: At Office Depot, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and a proactive approach to problem-solving. Our team is dedicated to providing exceptional service to our customers while fostering a collaborative and supportive work environment.

Deadline to Apply: 2024-05-01

Equal Opportunity Statement: Office Depot is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.