Customer Success Associate - Remote Work

Job Description:

XPO Logistics is seeking a dedicated Customer Success Associate to join our team in a remote work setting in Brisbane, Queensland, Australia. As a part-time Associate Level position, the successful candidate will have at least 3 years of experience in a customer-facing role and possess the necessary skills to excel in a fast-paced and dynamic environment.

Responsibilities: - Build and maintain strong relationships with customers, ensuring their needs are met and issues are resolved in a timely manner - Provide exceptional customer service through various communication channels, including phone, email, and chat - Collaborate with internal teams to address customer inquiries and escalations effectively - Identify opportunities for upselling and cross-selling XPO Logistics services to existing customers - Analyze customer data and feedback to improve the overall customer experience - Develop and deliver presentations to key stakeholders to showcase the value of XPO Logistics offerings - Stay up to date on industry trends and best practices to continuously improve customer success strategies

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field preferred - Proven track record of success in a customer success or sales role - Exceptional communication and interpersonal skills - Resourceful and motivated individual with a strong customer focus - Ability to adapt to changing circumstances and prioritize tasks effectively - Proficiency in using customer relationship management (CRM) software - Experience working in a remote environment is a plus - Willingness to travel occasionally for team meetings or customer visits

Benefits: - Parental leave for eligible employees - Company-provided equipment for remote work - Company transportation for occasional travel requirements

Working Environment: At XPO Logistics, we embrace a collaborative working environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing exceptional service to our customers while fostering a culture of continuous learning and development.

Equal Opportunity Statement: XPO Logistics is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We celebrate diversity and encourage individuals from all backgrounds to apply for this position.

Deadline to Apply: Interested candidates must submit their applications by May 14, 2024. We look forward to reviewing your qualifications and welcoming you to the XPO Logistics team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.