Customer Success Manager - Remote Work

Valero Energy is seeking a motivated and experienced Customer Success Manager to join our team in a remote work capacity. This part-time position offers the opportunity to work from anywhere in Canberra, Australian Capital Territory, AU. The ideal candidate for this role will possess a minimum of 7 years of relevant experience in customer success or account management.

As a Customer Success Manager at Valero Energy, your responsibilities will include:

- Developing and maintaining strong relationships with clients to ensure their success and satisfaction with our products and services - Acting as the primary point of contact for client inquiries, issues, and escalations - Collaborating with internal teams to ensure timely resolution of client concerns and to drive product improvements based on customer feedback - Creating and delivering engaging presentations to clients to showcase the value of our solutions - Monitoring client usage and success metrics to identify opportunities for upselling and retention - Providing ongoing training and support to clients to maximize their use of our products - Proactively identifying and addressing potential risks to client satisfaction and retention

In addition to the specific responsibilities outlined above, the successful candidate will possess the following personality traits and soft skills:

Personality traits: Resilient, confident Soft skills: Decision-making, presentation

At Valero Energy, we offer a supportive working environment that embraces diversity and creates an inclusive culture that values and respects all perspectives. In addition to competitive compensation, benefits for this position include a retirement plan, free accommodation, and visa sponsorship opportunities.

If you are a customer-focused professional with a passion for driving client success and satisfaction, we encourage you to apply for this position by the deadline of May 16, 2024. Valero Energy is an equal opportunity employer and welcomes applications from all qualified individuals.

Equal opportunity statement: Valero Energy is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.