Customer Success Manager - Remote Work

Job Description:

Biogen is seeking a part-time Customer Success Manager to join our team in Adelaide, South Australia. As a remote work position, you will have the flexibility to work from home while still contributing to the success of our company. We are looking for a candidate with 8 years of experience in customer success or a related field at the mid-to-senior level.

Responsibilities: - Build and maintain strong relationships with customers to ensure their satisfaction and loyalty to our products and services - Serve as the main point of contact for customers, addressing any inquiries or issues in a timely and professional manner - Develop and implement strategies to increase customer retention and drive growth opportunities - Collaborate with internal teams, including sales, marketing, and product development, to support customer needs and drive overall business objectives - Analyze customer data and feedback to identify trends and opportunities for improvement - Provide training and guidance to customers on how to maximize the value of our products and services

Requirements: - 8 years of experience in customer success or a related field - Reliable and adaptable personality traits - Strong soft skills, including creativity and time management - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proven track record of meeting and exceeding customer satisfaction goals - Proficiency in CRM software and other customer success tools - Bachelor's degree in business, marketing, or a related field

Benefits: - Travel and spending expenses covered - Paid overtime opportunities - Retirement plan options - Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement: Biogen is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to fostering an environment where all employees feel respected, valued, and empowered to contribute their best work. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: 2024-06-21

Join Biogen's team and help us deliver exceptional customer experiences while working from the comfort of your own home. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.