Customer Success Officer - Remote Work

Job Description:

Tenet Healthcare is seeking a hardworking and resourceful Customer Success Officer to join our team on a remote, part-time basis in Adelaide, South Australia. As an Entry Level position, the ideal candidate will have at least 1 year of experience in a similar role.

Responsibilities: 1. Build and maintain strong relationships with customers to ensure satisfaction and loyalty. 2. Provide timely and effective resolution to customer issues and inquiries. 3. Collaborate with internal teams to address customer needs and improve overall customer experience. 4. Develop and implement strategies to increase customer retention and renewal rates. 5. Analyze customer data and feedback to identify trends and opportunities for improvement. 6. Create and deliver engaging training materials and resources for customers. 7. Stay up-to-date on industry trends and best practices in customer success.

Requirements: 1. Excellent time management skills and ability to prioritize tasks effectively. 2. Strong communication and interpersonal skills. 3. Creative problem-solving abilities. 4. Experience working in a customer-facing role is preferred. 5. Proficiency in CRM software and Microsoft Office Suite. 6. Bachelor's degree in Business Administration or a related field is a plus.

Benefits: 1. Paid Time Off (PTO) 2. Parental leave 3. Medical coverage

Working Environment: At Tenet Healthcare, we encourage calculated risk-taking to drive innovation and progress. Our team values collaboration, creativity, and a passion for delivering exceptional customer service.

Deadline to Apply: April 17, 2024

Equal Opportunity Statement: Tenet Healthcare is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applicants of all backgrounds and do not discriminate on the basis of race, gender, age, religion, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.