Customer Success Officer - Remote Work

Job Description:

We are looking for a talented and proactive Customer Success Officer to join our team at Amazon.com. This is a part-time remote work position based in Perth, Western Australia. As an Associate level professional with at least 4 years of experience in customer success or related roles, you will play a crucial role in ensuring customer satisfaction and retention.

Responsibilities: - Build and maintain strong relationships with customers to understand their needs and provide solutions - Proactively reach out to customers to gather feedback and address any issues or concerns - Collaborate with internal teams to ensure timely and effective resolution of customer inquiries and escalations - Analyze customer data and feedback to identify trends and opportunities for improvement - Develop and execute strategies to drive customer engagement and loyalty - Conduct research to identify best practices and industry trends in customer success

Requirements: - Confident and energetic individual with excellent communication and interpersonal skills - Strong analytical and research abilities to gather and analyze customer data - Bachelor's degree in Business, Marketing, or related field preferred - Proven track record of success in customer success or related roles - Experience with CRM software and customer support tools - Ability to prioritize and manage multiple tasks effectively - Knowledge of Amazon products and services is a plus

Benefits: - Medical coverage - Relocation allowance - Disability insurance

Working Environment: At Amazon.com, we empower our employees to take ownership and make impactful decisions. We provide a collaborative and supportive work environment where your contributions are valued and recognized.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Amazon.com is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.