Customer Success Officer - Remote Work

Job Description:

Quest Diagnostics is seeking a dedicated and confident Customer Success Officer to join our team on a part-time basis. This position will be remote work based in Brisbane, Queensland, AU, and will be at the Associate Level seniority. The ideal candidate will have at least 4 years of experience in a customer-facing role and possess strong problem-solving and adaptability skills.

Responsibilities: - Develop and maintain strong relationships with customers, ensuring their needs are met and issues are resolved in a timely manner - Drive customer engagement and retention through excellent customer service and support - Collaborate with internal teams to ensure a seamless customer experience - Provide product demonstrations and training to customers as needed - Gather feedback from customers to improve products and services - Analyze data to identify trends and opportunities for improvement - Meet and exceed customer satisfaction and retention goals - Stay up-to-date on industry trends and best practices in customer success

Requirements: - Minimum of 4 years of experience in a customer-facing role - Bachelor's degree in a related field preferred - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to adapt to changing priorities and work in a fast-paced environment - Proficiency in CRM software and Microsoft Office Suite - Experience in the healthcare industry is a plus

Benefits: - Training & professional development opportunities - Dental insurance - Company transportation for work-related travel

Equal Opportunity Statement: Quest Diagnostics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you are a motivated and customer-focused individual who thrives in an energetic and rapidly evolving work setting, we encourage you to apply for the Customer Success Officer position at Quest Diagnostics. The deadline to apply is July 12, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.