Customer Success Representative - Remote Work

Job Description:

AGL Energy is seeking a dynamic and enthusiastic Customer Success Representative to join our team on a part-time, remote basis. As a Customer Success Representative, you will be responsible for ensuring the satisfaction and success of our customers by providing excellent service and support.

Responsibilities: - Communicate with customers via phone, email, and chat to address any inquiries or issues they may have - Proactively reach out to customers to ensure their needs are being met and to gather feedback - Collaborate with internal teams to resolve customer complaints and escalations in a timely manner - Analyze customer data to identify trends and opportunities for improvement - Build and maintain strong relationships with customers to drive retention and loyalty - Provide guidance and support to customers on how to maximize the value of our products and services - Assist with onboarding new customers and ensuring a smooth transition into our ecosystem

Requirements: - Strong communication skills and a customer-centric mindset - Ability to work independently and adapt to a fast-paced, remote work environment - Strong problem-solving skills and a proactive approach to addressing customer needs - Leadership qualities and the ability to take initiative - Excellent organizational skills and attention to detail - Basic proficiency in Microsoft Office suite and CRM software - High school diploma or equivalent - No prior experience required - we are seeking entry-level candidates with a passion for customer service!

Personality Traits: - Independent: Ability to work autonomously and manage your own workload effectively - Adaptable: Comfortable with change and willing to embrace new challenges

Soft Skills: - Leadership: Ability to inspire and motivate others to achieve common goals - Problem-solving: Creative thinking and analytical skills to solve complex issues

Benefits: - Free accommodation for remote work setup - Employee discounts on AGL products and services - Travel and spending expenses covered for business trips - Opportunities for professional development and advancement within the company

Working Environment: At AGL Energy, we provide a flexible and inclusive work environment that encourages team collaboration and innovation. Join us and unleash your creativity in a setting that celebrates and nurtures innovation.

Equal Opportunity Statement: AGL Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.