Customer Success Specialist - Remote Work

Devon Energy is seeking a part-time Customer Success Specialist to join our team in Melbourne, Victoria, AU. As a remote worker, you will be responsible for ensuring the success and satisfaction of our customers through proactive engagement and problem-solving.

Responsibilities: - Develop and maintain strong relationships with customers, understanding their needs and providing solutions to ensure their success - Act as the primary point of contact for customers, addressing any inquiries or issues in a timely and professional manner - Collaborate with internal teams to ensure customer needs are met and exceeded - Conduct regular check-ins with customers to gather feedback and identify areas for improvement - Develop and implement strategic plans to increase customer satisfaction and retention rates - Analyze customer data and trends to provide valuable insights and recommendations - Stay up-to-date on industry trends and best practices to continuously improve the customer experience

Requirements: - 2+ years of experience in a customer success or related role - Confident and reliable with excellent communication and interpersonal skills - Strong problem-solving abilities and strategic planning skills - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office suite and CRM software - Experience working remotely and managing a diverse customer base is a plus

Benefits: - Gym membership - Parental leave - Travel and spending expenses

Working environment: At Devon Energy, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe that diversity fosters creativity and innovation, and we are committed to providing a supportive and inclusive work environment for all employees.

Equal Opportunity Statement: Devon Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Deadline to apply: 2024-05-02.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.