Customer Support Assistant - Remote Work

As a Customer Support Assistant at Level 3 Communications, you will be responsible for providing remote assistance to our customers in Perth, Western Australia. This part-time entry-level position requires no prior experience, making it an excellent opportunity for those looking to kickstart their career in customer support.

Responsibilities: 1. Responding to customer inquiries via phone, email, or chat in a timely and professional manner 2. Troubleshooting technical issues and providing solutions to customers 3. Escalating complex issues to the appropriate department for resolution 4. Maintaining accurate records of customer interactions and transactions 5. Assisting with product demonstrations and trainings for customers 6. Collaborating with team members to improve processes and procedures

Requirements: 1. Adaptable and resilient personality traits 2. Strong planning and leadership skills 3. Excellent communication and problem-solving abilities 4. Ability to work independently and as part of a team 5. Proficiency in Microsoft Office and customer support software 6. High school diploma or equivalent

Benefits: - Profit sharing opportunities - Parental leave for eligible employees - Company-provided equipment for remote work

Working Environment: At Level 3 Communications, we cultivate a learning culture where our employees are encouraged to continuously learn and adapt to stay ahead in a rapidly changing world. You will have access to training and development opportunities to grow in your role.

Deadline to apply: July 13, 2024

Equal Opportunity Statement: Level 3 Communications is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.