Customer Support Representative - Remote Work

Job Description:

Southwest Airlines is seeking a Customer Support Representative to join our team remotely in Adelaide, South Australia. This is a part-time, entry-level position perfect for individuals who are independent, passionate, excellent planners, and problem-solvers.

Responsibilities: - Respond to customer inquiries via email, chat, and phone in a timely and professional manner - Assist customers with booking flights, changing reservations, and resolving any issues - Provide support and guidance to customers regarding our services and policies - Collaborate with other team members to ensure a seamless customer experience - Document all customer interactions and resolutions accurately in our system - Meet or exceed customer satisfaction goals and performance metrics - Stay up to date on company products, services, and promotions

Requirements: - No prior experience required, training will be provided - Excellent communication skills, both written and verbal - Strong problem-solving abilities - Ability to work independently and prioritize tasks effectively - Must be passionate about providing exceptional customer service - Ability to work remotely with a reliable internet connection - Flexibility to work evenings, weekends, and holidays as needed

Benefits: - Retirement plan - Paid sick leave - Paid overtime

Working Environment: At Southwest Airlines, you will be part of a high-energy workplace focused on delivering impactful results. Our team is dedicated to providing the best possible experience for our customers while fostering a collaborative and supportive work environment.

Deadline to apply: May 29, 2024

Equal Opportunity Statement: Southwest Airlines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.