Customers Service For An Insurance Company In The US - Part-Time

Client Information

A customers service company providing service for insurance coverage.

Job Description

· Explain and gather all necessary documents required to continue with the policy.

· Ensure all documents are submitted by their due dates.

· Maintain accurate and timely records of all customer interactions, including timestamps.

· Follow up with customers to ensure they understand what documents are needed and the deadlines.

· Facilitate smooth transitions between customer service calls by providing detailed records of previous interactions.

· Ensure customers do not miss the window of opportunity for submitting documents.

Must Haves

· Exceptional attention to detail.
· Strong organizational skills.
· Consistent and reliable work habits.
· Consciousness of time value and ability to observe and meet due dates.
· Persistence in gathering all necessary information.
· Ability to follow through on tasks until completion.
· Patience and effective communication skills, especially when dealing with customers who may not speak English fluently.
· Positive attitude and ability to work with a smile.

Home Office Requirements

Please only apply for this role if you have the following home office requirements: · Perfectly working headset and webcam
· Stable internet connection of at least 5 Mbps to 15 Mbps
· Up to date computer system with a minimum of Windows 8 or Mac OS X
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift Only applicants meeting the strict criteria above will be contacted.