Live Chat Associate - Remote Work

Job Description:

We are seeking a motivated Live Chat Associate to join our team at WestRock. This is a remote work position based in Sydney, New South Wales, AU. As a Live Chat Associate, you will be responsible for providing exceptional customer service through live chat interactions with customers. This is a part-time position at an entry level with the opportunity for growth within the company.

Responsibilities: - Respond to customer inquiries and provide product or service information via live chat - Assist customers with order-related issues and troubleshoot any problems they may encounter - Maintain a high level of customer satisfaction by providing prompt and accurate responses - Collaborate with other team members to ensure a seamless customer experience - Keep detailed records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - 1 year of customer service experience - Resilient and confident personality traits - Strong communication skills - Ability to demonstrate leadership qualities - Ability to work remotely and independently - Proficient in using chat platforms and other customer service tools - Fluency in written and spoken English

Benefits: - Dental insurance - Joining Bonus - Disability insurance

Working Environment: At WestRock, we believe in cultivating a sense of ownership and responsibility at every level of the organization. We encourage our employees to take initiative and contribute to the company's success.

Equal Opportunity Statement: WestRock is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: June 29, 2024

Don't miss this opportunity to join a dynamic team and kickstart your career in customer service with WestRock! Apply now to be considered for this exciting remote work opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.