Live Chat Manager - Remote Work

Job Description:

Campbell Soup is seeking a talented and experienced Live Chat Manager to join our team on a part-time, remote basis in Perth, Western Australia. As a Mid-to-Senior Level professional with at least 6 years of experience in customer service or online chat management, the ideal candidate will play a crucial role in managing our live chat team and ensuring exceptional customer service experiences.

Responsibilities: 1. Supervise and lead a team of live chat representatives, providing guidance and support to ensure high-quality customer interactions. 2. Monitor live chat conversations to ensure adherence to company policies and procedures. 3. Develop and implement strategies to optimize live chat performance and increase customer satisfaction ratings. 4. Analyze chat data and customer feedback to identify trends and areas for improvement. 5. Collaborate with cross-functional teams to resolve customer issues and enhance the overall customer experience. 6. Train new live chat representatives and provide ongoing coaching and development opportunities. 7. Maintain accurate records of chat interactions and performance metrics. 8. Stay up-to-date on industry trends and best practices in live chat management.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Proven track record of success in managing live chat operations. 3. Excellent communication skills and the ability to interact effectively with diverse stakeholders. 4. Strong problem-solving skills and attention to detail. 5. Ability to work independently and as part of a team in a fast-paced environment. 6. Reliable and resilient with a positive attitude towards challenges. 7. Proficiency in live chat software and customer service platforms.

Personality Traits: 1. Reliable - Consistently follows through on commitments and delivers exceptional results. 2. Resilient - Demonstrates the ability to bounce back from setbacks and adapt to changing circumstances.

Soft Skills: 1. Problem-solving - Ability to identify issues and develop effective solutions. 2. Attention to detail - Thorough and meticulous in all aspects of work.

Benefits: 1. Company equipment provided for remote work. 2. Employee discounts on Campbell Soup products. 3. Paid Time Off (PTO) for work-life balance.

Working Environment: Join a dynamic team at Campbell Soup that is dedicated to pioneering change and setting industry benchmarks. Be part of a company that values innovation, collaboration, and continuous improvement.

Equal Opportunity Statement: Campbell Soup is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applications from all qualified individuals, regardless of age, gender, race, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.