Live Chat Manager - Remote Work

Job Description:

Southwest Airlines is seeking a motivated and confident Live Chat Manager to join our team on a part-time basis, working remotely from Sydney, New South Wales, AU. As an Associate Level role with a requirement of 5 years of experience, the Live Chat Manager will be responsible for managing the live chat communication channel, ensuring prompt and effective responses to customer inquiries, and maintaining a high level of customer satisfaction.

Responsibilities: - Manage a team of live chat agents, providing guidance and support as needed - Monitor and evaluate chat interactions to ensure quality and consistency - Implement strategies to improve efficiency and effectiveness of live chat communication - Collaborate with other departments to address customer issues and provide solutions - Analyze data and trends to identify opportunities for improvement - Stay up-to-date on industry trends and best practices in customer service

Requirements: - 5 years of experience in a customer service or live chat management role - Proficient in live chat technology and platforms - Strong communication and people management skills - Ability to think creatively and drive innovation in customer service - Motivated and confident in handling challenging situations - Experience working in a fast-paced environment with the ability to adapt to change

Benefits: - Vision insurance - Profit sharing - Travel & spending expenses

Working Environment: At Southwest Airlines, we thrive in an environment that embraces and navigates change seamlessly. We encourage our employees to be creative, innovative, and adaptable to new technologies and processes.

Equal Opportunity Statement: Southwest Airlines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-11

Join our team at Southwest Airlines as a Live Chat Manager and help us provide exceptional customer service to our passengers around the world. Apply now and be a part of our mission to connect people and create memorable experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.