Live Chat Manager - Remote Work

Job Description:

Navistar International is seeking a dedicated and driven Live Chat Manager to join our team on a part-time basis. This position offers the flexibility of remote work, allowing you to work from anywhere in Adelaide, South Australia, AU. As an Associate Level professional with at least 5 years of experience in customer service or a related field, you will be responsible for managing our live chat platform to provide exceptional customer support and drive sales.

Responsibilities: - Manage incoming chat inquiries from customers in a timely and professional manner - Provide accurate information about our products and services to potential customers - Identify and escalate priority issues to the appropriate team members for resolution - Monitor chat conversations to ensure quality and consistency in responses - Analyze chat data to identify trends and opportunities for improvement - Collaborate with other departments to improve the overall customer experience - Stay up-to-date on industry trends and best practices in live chat management

Requirements: - Bachelor's degree in Business, Marketing, Communication, or a related field - 5+ years of experience in customer service or a related field - Excellent written and verbal communication skills - Strong interpersonal skills and the ability to build rapport with customers - Proven track record of managing live chat platforms effectively - Adaptability to work in a fast-paced environment - Time management skills to prioritize multiple chat conversations simultaneously - Proficiency in Microsoft Office and live chat software

Personality Traits: - Dedicated: You are committed to providing top-notch customer service and enhancing the customer experience. - Driven: You are motivated to achieve and exceed performance goals in a remote work setting.

Soft Skills: - Adaptability: You can easily adjust to changing priorities and challenges in a virtual work environment. - Time Management: You can efficiently manage your time and prioritize tasks effectively.

Benefits: - Paid Time Off (PTO): Enjoy a flexible work-life balance with our paid time off policy. - Visa Sponsorship: We offer visa sponsorship for eligible candidates. - Vision Insurance: Receive coverage for vision care expenses.

Working Environment: Navistar International provides a dynamic working environment where technology is harnessed to drive innovation and efficiency. As a remote Live Chat Manager, you will have the opportunity to work independently while being supported by our team.

Deadline to Apply: Interested candidates must submit their applications by June 29, 2024.

Equal Opportunity Statement: Navistar International is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.