Live Chat Officer - Remote Work

Job Description:

Newell Brands is seeking a motivated and resilient Live Chat Officer to join our team on a remote part-time basis in Brisbane, Queensland, AU. As an Associate-level team member, you will be responsible for providing exceptional customer service and support through live chat interactions with our customers.

Responsibilities: - Engage with customers via live chat to answer inquiries, provide product information, and resolve issues in a timely and professional manner - Utilize strong analytical skills to identify trends, patterns, and opportunities for improvement in customer interactions - Collaborate with the customer service team to ensure consistent messaging and high-quality service delivery - Present product recommendations and promotions to customers based on their needs and preferences - Maintain detailed records of customer interactions and follow-up activities - Stay up-to-date on product knowledge and company policies to effectively assist customers - Meet or exceed performance metrics related to response times, customer satisfaction, and issue resolution

Requirements: - Minimum of 2 years of experience in a customer service or related role - Motivated and resilient personality traits to thrive in a fast-paced and challenging environment - Strong analytical skills and ability to present information in a clear and concise manner - Excellent written and verbal communication skills - Proficiency in using live chat software and customer relationship management tools - Ability to work independently and as part of a remote team - Flexibility to work varying shifts, including evenings and weekends

Benefits: - Paid sick leave - Joining bonus - Medical coverage - Opportunity for career growth and development within the company

Working Environment: As a Live Chat Officer at Newell Brands, you will thrive in an energetic and rapidly evolving work setting where your contributions are valued and recognized. Our team is committed to delivering exceptional customer experiences and creating a positive work environment where you can grow and succeed.

Equal Opportunity Statement: Newell Brands is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome applicants from all backgrounds and encourage individuals of all abilities to apply.

Deadline to apply: June 12, 2024

Join our team at Newell Brands and make a difference in the lives of our customers through exceptional live chat interactions. Apply today to be part of our dynamic and innovative team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.