Live Chat Specialist - Remote Work

Job Description:

Essendant, a leading company in the office supplies industry, is looking for a part-time Live Chat Specialist to join our remote team in Melbourne, Victoria. As a Live Chat Specialist, you will be responsible for providing excellent customer service and support through live chat interactions with our clients. This position is at the Associate Level and requires a minimum of 4 years of experience in customer service.

Responsibilities: - Respond to customer inquiries and issues via live chat in a timely and professional manner - Assist customers with product information, pricing, order status, and shipping inquiries - Troubleshoot and resolve customer complaints and issues effectively - Provide recommendations and solutions to customers to enhance their overall shopping experience - Collaborate with other team members to ensure consistent and accurate information is provided to customers - Maintain a high level of customer satisfaction and retention through exceptional service delivery

Requirements: - Excellent communication skills, both written and verbal - Strong typing skills and ability to multitask in a fast-paced environment - Hardworking and motivated individual who can work independently and collaboratively - Critical thinking skills to analyze customer inquiries and provide appropriate responses - Time management skills to prioritize tasks and meet deadlines effectively - Minimum of 4 years of experience in customer service, preferably in a live chat support role

Personality Traits: - Hardworking - Motivated

Soft Skills: - Critical thinking - Time management

Benefits: - Free food - Disability insurance - Free accommodation

Working Environment: At Essendant, we provide a flexible environment that adapts to change with speed and efficiency. Our remote team members have the flexibility to work from anywhere while still being connected to our collaborative and supportive work culture.

Equal Opportunity Statement: Essendant is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Deadline to apply: June 29, 2024

Join our team and be part of a dynamic and innovative company that values its employees and prioritizes customer satisfaction. Apply now and take the next step in your career as a Live Chat Specialist at Essendant!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.