Account Support Associate

Job Description:

Voya Financial is seeking a dynamic and driven Account Support Associate to join our team in Sydney, New South Wales. As a part-time Associate Level employee, you will play a key role in supporting our account management team and ensuring the highest level of service for our clients.

Responsibilities: - Provide top-notch customer service to clients through phone, email, and in-person interactions - Assist with account maintenance, including processing account changes and updates - Support the account management team in preparing reports, presentations, and other client-facing materials - Collaborate with cross-functional teams to ensure a seamless client experience - Utilize innovative problem-solving skills to address client inquiries and issues - Maintain a high level of attention to detail to ensure accurate and timely completion of tasks - Stay up-to-date on industry trends and changes to regulations that may impact clients

Requirements: - Bachelor's degree in finance, business, or a related field - Minimum of 3 years of experience in a customer service or account support role - Strong interpersonal skills and the ability to communicate effectively with clients and team members - Adaptability to work in a fast-paced and constantly evolving environment - Drive to excel and exceed client expectations - Ability to think creatively and find innovative solutions to challenges - Attention to detail and a high level of accuracy in all tasks

Benefits: - Gym membership - Training & professional development opportunities - Paid overtime for additional hours worked

Working Environment: At Voya Financial, we value continuous learning and adaptation to stay ahead in a rapidly changing world. Our team is committed to fostering a supportive and collaborative work environment where every team member has the opportunity to grow and succeed.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Voya Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.