Account Support Associate - Work from home

Job Description: As an Account Support Associate at Xerox, you will play a crucial role in providing exceptional customer service and support to our clients. This position is a part-time role that allows you to work from the comfort of your own home.

Responsibilities: - Communicate effectively with clients to understand their needs and provide solutions - Assist clients with any inquiries or issues they may have regarding their accounts - Maintain accurate records of client interactions and transactions - Collaborate with internal teams to ensure client satisfaction and retention - Proactively identify opportunities to upsell or cross-sell additional products or services - Stay up-to-date on industry trends and best practices to continuously improve service delivery - Meet or exceed key performance indicators and targets set by the company

Requirements: - Minimum of 2 years of experience in a customer service or account support role - Dedication and a strong work ethic to deliver exceptional service to clients - Demonstrated leadership skills and the ability to adapt to changing circumstances - Excellent communication and interpersonal skills - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Training and professional development opportunities to enhance your skills - Paid overtime for any additional hours worked beyond your regular schedule - Dental insurance provided for all employees - Opportunity to work in a supportive and autonomous environment that values employee independence

Equal Opportunity Statement: Xerox is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Apply now to join our team!

Deadline to apply: July 3, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.