Account Support Manager

Job Description:

We are seeking a part-time Account Support Manager to join our team at Time Warner in Perth, Western Australia. As a mid-to-senior level professional with at least 8 years of experience in account management or customer support, you will be responsible for providing exceptional support to our clients and ensuring their satisfaction with our services.

Responsibilities: - Act as the main point of contact for assigned client accounts, responding to inquiries and concerns in a timely and professional manner - Develop and maintain strong relationships with clients, understanding their needs and offering solutions to meet their goals - Collaborate with internal teams to ensure client requests are fulfilled accurately and efficiently - Monitor account performance and provide regular reports to clients on key metrics - Identify opportunities for upselling or cross-selling additional products or services to clients - Address any issues or escalations from clients, working to resolve them quickly and effectively - Stay up to date on industry trends and best practices in account management to continuously improve our services

Requirements: - 8+ years of experience in account management, customer support, or a related field - Strong communication and interpersonal skills, with the ability to build rapport with clients and internal teams - Excellent time management and organizational skills, with the ability to prioritize multiple tasks and deadlines - Adaptability and dedication to providing top-notch support to clients - Bachelor's degree in Business, Marketing, or a related field preferred

Benefits: - Gym membership - Visa sponsorship - Paid overtime

Working Environment: At Time Warner, we cultivate leaders who foster inclusivity and mentorship. We believe in providing a supportive and collaborative work environment where all employees can thrive and grow in their careers.

Equal Opportunity Statement: Time Warner is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are committed to diversity and inclusion in all aspects of our business.

Deadline to apply: May 2, 2024

If you meet the requirements and are ready to take on this exciting opportunity as an Account Support Manager at Time Warner in Perth, Western Australia, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.