Account Support Representative - Work from home

Job Description:

We are currently seeking a motivated and energetic Account Support Representative to join our team at Airtasker. This is a part-time, work-from-home position based in Melbourne, Victoria, AU, with a focus on supporting our customers and ensuring their needs are met. As an entry-level position, we welcome individuals with at least 1 year of experience in a similar role.

Responsibilities: - Provide exceptional customer support through phone, email, and chat communication channels - Assist customers with account inquiries, troubleshooting issues, and providing solutions in a timely manner - Maintain accurate customer records and update information as needed - Collaborate with internal teams to address customer concerns and escalate issues when necessary - Keep up-to-date with product knowledge and new features to effectively assist customers - Assist in process improvement initiatives to enhance overall customer experience

Requirements: - Energetic and passionate about providing excellent customer service - Strong decision-making and problem-solving skills - Excellent communication skills, both written and verbal - Ability to work independently and manage time effectively - Proficient in using various communication tools and software programs - High school diploma or equivalent required

Benefits: - Visa sponsorship for eligible candidates - Relocation allowance for those transitioning to Melbourne, Victoria - Parental leave options for new parents

Working Environment: At Airtasker, we foster transparency and open dialogue for effective communication at all levels. We value collaboration and teamwork, and we encourage all team members to share their ideas and contribute to the success of our company.

Deadline to Apply: 2024-07-03

Equal Opportunity Statement: Airtasker is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and encourage qualified candidates to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.