Call Center Assistant

Job Description:

CarMax is seeking a confident and resilient Call Center Assistant to join our team in Melbourne, Victoria, AU. As a part-time Associate Level position, the Call Center Assistant will be responsible for handling inbound and outbound calls, providing exceptional customer service, and assisting customers with their inquiries and concerns.

Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and courteous manner - Make outbound calls to follow up on customer requests and resolve any issues - Provide accurate information to customers regarding products, services, and promotions - Assist customers with scheduling appointments, making payments, and updating their accounts - Handle customer complaints and provide appropriate solutions in a timely manner - Maintain customer records and update information as needed - Collaborate with other team members to ensure a seamless customer experience - Follow company policies and procedures to ensure compliance with regulations

Requirements: - Minimum of 4 years of experience in a customer service or call center role - Excellent communication skills and phone etiquette - Strong problem-solving abilities and the ability to think on your feet - Ability to work well under pressure and handle multiple tasks simultaneously - Proficiency in Microsoft Office and experience with CRM software is preferred - Must be a team player with a cooperative attitude - Visa sponsorship available for qualified candidates - Free accommodation provided for employees working part-time - Paid overtime opportunities for those willing to go above and beyond

Working Environment: At CarMax, we strive for excellence and uphold high standards in all endeavors. We provide a supportive and inclusive work environment where employees are encouraged to grow and succeed. We value diversity and equal opportunity for all employees.

Deadline to Apply: Interested candidates must submit their applications by May 22, 2024.

Equal Opportunity Statement: CarMax is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.