Call Center Assistant

Job Description:

Orora, a leading packaging solutions company, is seeking a dynamic Call Center Assistant to join our team in Brisbane, Queensland. This part-time position at the Associate Level requires a minimum of 3 years of experience in a similar role. As a Call Center Assistant, you will be responsible for providing exceptional customer service over the phone, handling inquiries, resolving issues, and processing orders in a timely and efficient manner.

Responsibilities: 1. Handle incoming calls from customers and provide assistance with inquiries and issues. 2. Process customer orders accurately and efficiently using our internal systems. 3. Respond to customer emails and inquiries in a professional and timely manner. 4. Collaborate with team members to share best practices and enhance customer service experience. 5. Assist in data entry, documentation, and other administrative tasks as needed.

Requirements: 1. Energetic and confident personality with a positive attitude. 2. Strong communication skills and ability to adapt to different customer needs. 3. Ability to think creatively and provide innovative solutions to customer concerns. 4. Demonstrated cooperation and teamwork skills in a fast-paced environment. 5. Proficiency in Microsoft Office Suite and experience with CRM software preferred. 6. High school diploma or equivalent required.

Benefits: 1. Vision insurance for eligible employees. 2. Company transportation provided for work-related travel. 3. Company equipment provided for job duties.

Working Environment: Join our team at Orora and achieve success in a high-energy workplace focused on delivering impactful results. We value teamwork, collaboration, and innovation to drive our business forward.

Deadline to apply: June 23, 2024

Equal Opportunity Statement: Orora is an equal opportunity employer and is committed to providing a workplace free of discrimination and harassment. We celebrate diversity and welcome all qualified applicants regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.