Call Center Associate

Job Description:

HollyFrontier is seeking a dedicated and confident Call Center Associate to join our team in Brisbane, Queensland, AU on a part-time basis. As an Associate Level Call Center Associate, you will be responsible for providing exceptional customer service and support to our clients through phone calls, emails, and online chat.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a professional and timely manner. 2. Provide accurate information about products and services offered by HollyFrontier. 3. Resolve customer complaints and issues efficiently and effectively. 4. Handle customer requests for refunds, exchanges, and other services. 5. Maintain a high level of customer satisfaction and ensure a positive customer experience. 6. Collaborate with team members to troubleshoot technical issues and escalate complex problems to the appropriate department. 7. Use CRM software to track customer interactions and update customer records.

Requirements: 1. Minimum of 4 years of experience in a customer service or call center role. 2. Excellent communication and interpersonal skills. 3. Ability to work well in a team environment and cooperate with colleagues. 4. Strong problem-solving skills and attention to detail. 5. Proficiency in MS Office and CRM software. 6. High school diploma or equivalent.

Personality Traits: 1. Dedicated to providing exceptional customer service. 2. Confident in handling customer inquiries and resolving issues.

Soft Skills: 1. Excellent communication skills, both verbal and written. 2. Ability to cooperate with team members and work collaboratively towards common goals.

Benefits: 1. Relocation allowance for candidates moving to Brisbane. 2. Profit sharing opportunities. 3. Free accommodation for out-of-town employees.

Working Environment: At HollyFrontier, we believe in building strong connections and treating our colleagues like an extended family. We value teamwork, communication, and support among our employees.

Equal Opportunity Statement: HollyFrontier is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-02

Don't miss out on this exciting opportunity to join the HollyFrontier team as a Call Center Associate. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.