Call Center Officer

Job Description:

FMC Technologies is seeking a dedicated and motivated Call Center Officer to join our team in Brisbane, Queensland, AU. As a part-time Associate Level employee, you will be responsible for handling incoming and outgoing calls, providing excellent customer service, and supporting various departments within the organization.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a professional manner. 2. Make outgoing calls to follow up on customer requests or provide updates on orders. 3. Document all call information accurately in the database. 4. Collaborate with other team members to resolve customer issues efficiently. 5. Assist with administrative tasks such as data entry, filing, and report generation. 6. Maintain a positive attitude and provide exceptional service to all customers. 7. Act as a liaison between customers and internal departments to ensure a seamless experience.

Requirements: 1. At least 2 years of experience in a call center or customer service role. 2. Energetic personality with a positive attitude. 3. Resourceful and able to problem-solve effectively. 4. Strong attention to detail and excellent project management skills. 5. Excellent communication skills, both verbal and written. 6. Ability to multitask and prioritize tasks in a fast-paced environment. 7. Proficiency in Microsoft Office Suite and CRM software.

Benefits: - Company transportation provided for part-time employees. - Travel and spending expenses covered for work-related trips. - Joining bonus for new employees who meet performance targets. - Opportunity for growth and development within the organization.

Working Environment: At FMC Technologies, we encourage a spirit of exploration and taking calculated risks for growth. Our team values creativity, collaboration, and innovation to drive success in all aspects of our business. Join us in a dynamic work environment where your contributions are appreciated and recognized.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: FMC Technologies is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, gender, age, religion, disability, sexual orientation, or veteran status. We believe in treating all employees with fairness and respect, and we strive to create a work environment where everyone can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.