Call Center Officer - Work from home

Job Description:

HRG Group is seeking a reliable and hardworking Call Center Officer to join our team on a part-time basis. This is a work-from-home position based in Melbourne, Victoria, AU, with opportunities for growth and advancement within the company.

Responsibilities: - Handle incoming and outgoing calls in a professional and courteous manner - Provide exceptional customer service by addressing customer inquiries and resolving issues - Update customer information in the database accurately - Follow communication scripts and guidelines provided by the company - Meet key performance indicators such as call handling time and customer satisfaction ratings - Collaborate with team members to achieve team goals and targets

Requirements: - 1 year of experience in a call center or customer service role - Attention to detail and strong communication skills - Ability to work independently and adapt to changing circumstances - Reliable internet connection and home office setup - Ability to work flexible hours, including evenings and weekends

Benefits: - Visa sponsorship for qualified candidates - Company transportation for commuting purposes - Joining bonus for successful candidates - Opportunities for career growth and development within the organization

Working Environment: At HRG Group, we strive for excellence and uphold high standards in all our endeavors. We value teamwork, integrity, and a positive attitude in our employees, and provide a supportive and inclusive working environment.

Deadline to Apply: Please submit your application by June 21, 2024, to be considered for this position.

Equal Opportunity Statement: HRG Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to diversity and inclusion in our workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.