Remote Call Center Representative

Omnicom Group is seeking a highly motivated Remote Call Center Representative to join our team in Brisbane, Queensland. As an Associate Level position, the ideal candidate should have at least 4 years of experience in a customer service or call center role.

Responsibilities: - Handle a high volume of inbound and outbound calls in a professional and courteous manner - Provide excellent customer service by addressing customer inquiries, resolving issues, and maintaining a high level of customer satisfaction - Utilize company scripts and guidelines to communicate effectively with customers - Document all interactions in the customer database accurately and efficiently - Collaborate with team members and supervisors to meet and exceed performance metrics - Adapt to changes in policies, procedures, and technology to provide the best possible service to customers

Requirements: - Driven and adaptable personality traits - Strong teamwork and decision-making skills - Excellent communication skills, both verbal and written - Ability to multitask and prioritize tasks effectively - Proficiency in MS Office and CRM software - High school diploma or equivalent - Previous experience in a call center or customer service role is a must

Benefits: - Profit-sharing opportunities - Visa sponsorship for eligible candidates - Retirement plan options - Opportunities for advancement and professional development

Working Environment: At Omnicom Group, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our remote call center representatives are encouraged to embrace new technologies and strategies to enhance their performance and provide exceptional customer service.

Equal Opportunity Statement: Omnicom Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: May 15, 2024

Join our team and be a part of a dynamic and innovative company that values its employees and rewards hard work and dedication. Apply now to become a Remote Call Center Representative at Omnicom Group!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.