Call Center Representative

Job Description:

Sysco is looking for a resilient and reliable Call Center Representative to join our team in Canberra, Australian Capital Territory. As an entry-level position, no prior experience is necessary, but we are looking for individuals who possess strong analytical and critical thinking skills. In this part-time role, you will be responsible for handling incoming calls from customers and providing them with exceptional service and support.

Responsibilities: - Answering incoming calls from customers and addressing their inquiries or concerns - Providing information about products, services, and promotions - Processing orders and updating customer information in the database - Resolving customer issues in a timely and professional manner - Escalating complex issues to the appropriate department for further investigation - Meeting and exceeding performance targets and KPIs - Collaborating with team members to improve overall customer satisfaction

Requirements: - High school diploma or equivalent - Excellent communication skills - Strong analytical and critical thinking skills - Ability to multi-task and prioritize tasks effectively - Basic computer skills and familiarity with CRM software is a plus - Willingness to learn and adapt to new technologies and processes

Benefits: - Dental insurance - Company transportation - Employee discounts

Working Environment: At Sysco, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration among our team members. As a Call Center Representative, you will have the opportunity to contribute to our company's success and grow within the organization.

Deadline to apply: June 23, 2024

Equal Opportunity Statement: Sysco is an equal opportunity employer and is committed to providing a diverse and inclusive workplace for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.