Call Center Representative - Work from home

Job Description:

Dominion Resources is seeking a dedicated and reliable Call Center Representative to join our team in Sydney, New South Wales, AU on a part-time basis. This position offers the flexibility of working from home, ideal for individuals seeking a work-life balance. As an Associate Level employee, the ideal candidate should have at least 4 years of experience in customer service or call center roles.

Responsibilities: 1. Handle a high volume of inbound and outbound calls in a professional and courteous manner. 2. Assist customers with inquiries, issues, and complaints regarding our products or services. 3. Provide accurate information and solutions to customers in a timely manner. 4. Utilize CRM software to document customer interactions and resolutions. 5. Collaborate with team members to improve overall customer satisfaction and service delivery. 6. Keep up-to-date with product knowledge and company policies to effectively address customer needs. 7. Meet quality and productivity goals set by the company.

Requirements: 1. Excellent communication skills and phone etiquette. 2. Ability to work independently and in a team environment. 3. Strong problem-solving skills and a customer-focused mindset. 4. Reliable internet connection and a quiet workspace to work from home. 5. Adaptable to new technologies and processes. 6. Innovation in finding new ways to improve customer satisfaction. 7. Effective time management skills to handle multiple tasks efficiently.

Benefits: 1. Training and professional development opportunities to enhance your skills. 2. Life insurance coverage for peace of mind. 3. Gym membership subsidy to promote a healthy lifestyle.

Working Environment: At Dominion Resources, we foster a flexible work environment that values adaptability and embraces change with speed and efficiency. Our team is committed to supporting each other and delivering exceptional service to our customers.

Deadline to apply: April 17, 2024

Equal Opportunity Statement: Dominion Resources is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We welcome applicants from all backgrounds and strive to create a diverse and inclusive workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.