Call Center Representative - Work from home

EMCOR Group is seeking a dedicated and passionate Call Center Representative to join our team in Melbourne, Victoria, AU. This is a part-time, work-from-home position at the Associate Level, requiring a minimum of 2 years of experience in customer service or a related field.

Responsibilities: 1. Handle inbound and outbound calls in a timely and professional manner. 2. Respond to customer inquiries, resolve issues, and provide product information. 3. Utilize time management skills to prioritize tasks and meet performance targets. 4. Analyze customer needs and recommend solutions to enhance their experience. 5. Maintain accurate records of interactions and follow-up activities in the CRM system. 6. Collaborate with team members and other departments to ensure seamless customer service delivery. 7. Stay updated on company policies, products, and services to provide accurate information to customers.

Requirements: 1. Excellent communication skills and a pleasant phone manner. 2. Strong problem-solving abilities and attention to detail. 3. Ability to work independently and as part of a team. 4. Proficiency in using CRM software and other relevant tools. 5. Time management skills to handle multiple tasks efficiently. 6. Previous experience in a call center or customer service role is preferred. 7. High school diploma or equivalent education.

Benefits: 1. Paid sick leave and medical coverage. 2. Paid Time Off (PTO) for vacation and personal time. 3. Opportunities for career growth and development within the company. 4. Flexible work schedule with the option to work from home.

Working Environment: At EMCOR Group, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive and collaborative work environment where employees feel valued and empowered to succeed.

Deadline to apply: June 28, 2024

Equal Opportunity Statement: EMCOR Group is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.