Call Center Representative - Work from home

Job Description:

MGM Resorts International is seeking a motivated and enthusiastic Call Center Representative to join our team in Sydney, New South Wales. This is a part-time position that offers the flexibility to work from the comfort of your own home. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in the hospitality industry.

Responsibilities: - Handle inbound and outbound calls from customers in a professional and courteous manner - Provide accurate information about our resorts, amenities, and services - Assist customers with booking reservations, processing payments, and resolving any issues or complaints - Utilize CRM software to update customer information and track interactions - Meet or exceed daily call volume and quality metrics - Collaborate with team members to ensure customer satisfaction and service excellence

Requirements: - Independent and able to work effectively from a remote location - Energetic and enthusiastic attitude towards customer service - Strong cooperation skills to work effectively in a team environment - Excellent presentation skills for communicating information clearly and professionally - High school diploma or equivalent - Basic computer proficiency and familiarity with CRM software - Fluent in English, additional languages a plus

Benefits: - Company transportation for in-person training and meetings - Medical coverage for part-time employees - Relocation allowance for employees who may need to relocate in the future

Working Environment: Join a dynamic team that values innovation and creativity. At MGM Resorts International, we encourage our employees to unleash their creativity and pursue excellence in everything they do. You will have the opportunity to grow and develop your skills in a supportive and inclusive work environment.

Application Deadline: Please submit your application by July 14, 2024, to be considered for this position.

Equal Opportunity Statement: MGM Resorts International is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We welcome all qualified candidates to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.