Call Center Specialist

Job Description:

Bank of America Corp. is seeking a dynamic and detail-oriented Call Center Specialist to join our team in Canberra, Australian Capital Territory, AU. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service and support to clients over the phone.

Responsibilities: - Handle inbound and outbound calls from customers regarding their accounts, transactions, and general inquiries - Listen actively to customers' concerns and provide accurate information and solutions in a timely manner - Process transactions, update customer information, and troubleshoot any issues that may arise - Document all customer interactions and maintain accurate records in the company's database - Make outbound calls for follow-ups, surveys, and special promotions - Collaborate with other departments to resolve complex customer issues - Meet and exceed personal and team performance metrics - Stay up-to-date on product and service offerings to provide the best possible service to customers

Requirements: - 3 years of experience in a customer service or call center role - Hardworking and independent individual who can thrive in a fast-paced environment - Strong decision-making skills and attention to detail - Excellent communication and interpersonal skills - Ability to multitask and prioritize workload effectively - Proficiency in using call center software and CRM systems - High school diploma or equivalent; college degree preferred

Benefits: - Remote work flexibility - Gym membership - Disability insurance

Working Environment: At Bank of America Corp., we encourage calculated risk-taking to drive innovation and progress. Our team members are empowered to think creatively and take ownership of their work to make a meaningful impact on our organization and our customers.

Equal Opportunity Statement: Bank of America Corp. is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating an inclusive and supportive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.