Call Center Specialist

Job Description:

Optus, a leading telecommunications company in Australia, is seeking a part-time Call Center Specialist to join our team in Perth, Western Australia. As an Associate Level specialist, you will be responsible for providing exceptional customer service over the phone to our clients.

Responsibilities: 1. Handle incoming calls from customers regarding inquiries, technical issues, product information, and general support. 2. Assist customers with problem-solving and provide solutions to their concerns. 3. Document all interactions with customers accurately in the company's database. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Meet individual and team performance targets set by the company. 6. Continuously improve your knowledge of Optus products and services to better serve customers. 7. Uphold Optus' reputation for excellent customer service in all interactions.

Requirements: 1. Minimum of 2 years of experience in a call center or customer service role. 2. Resourceful and passionate about providing exceptional customer service. 3. Strong cooperation and teamwork skills to collaborate effectively with colleagues. 4. Excellent communication skills, both written and verbal. 5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 6. Proficiency in using computer systems and navigating databases. 7. Flexibility to work a rotating schedule, including evenings and weekends.

Benefits: 1. Travel and spending expenses covered for work-related travel. 2. Vision insurance to support your eye health. 3. Life insurance coverage for peace of mind.

Working Environment: At Optus, we believe in injecting a sense of joy and vibrancy into the work environment. We foster a culture of teamwork, collaboration, and support to help you succeed in your role. Our aim is to create a positive and rewarding workplace where you can thrive professionally.

Equal Opportunity Statement: Optus is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. All qualified candidates are encouraged to apply.

Deadline to Apply: July 3, 2024

Join Optus as a Call Center Specialist and be part of a dynamic team dedicated to providing exceptional customer service. Apply now to be considered for this exciting opportunity!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.