Chat Support Assistant

Job Description: Ameriprise Financial is seeking a dedicated and passionate Chat Support Assistant to join our team in Adelaide, South Australia. As an entry-level position, we are looking for individuals with at least 1 year of experience who possess strong adaptability and emotional intelligence skills.

Responsibilities: - Provide chat support to clients and potential clients in a professional and timely manner - Assist with resolving inquiries and issues related to financial products and services - Collaborate with colleagues worldwide to ensure a seamless customer experience - Utilize technology platforms to efficiently manage and track customer interactions - Participate in ongoing training and development opportunities to enhance knowledge and skills

Requirements: - Minimum of 1 year of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to adapt to changing priorities and work in a fast-paced environment - Demonstrated emotional intelligence and ability to empathize with customers - Proficiency in Microsoft Office and CRM software - Bachelor's degree in finance or a related field preferred

Personality Traits: - Dedicated: Commitment to providing exceptional customer service - Passionate: Genuine interest in the financial services industry

Soft Skills: - Adaptability: Ability to thrive in a dynamic and ever-changing environment - Emotional Intelligence: Ability to understand and regulate your own emotions while empathizing with others

Benefits: - Dental insurance - Relocation allowance - Travel opportunities

Working Environment: - Collaborate with colleagues worldwide, fostering a global village mentality

Deadline to Apply: April 17, 2024

Equal Opportunity Statement: Ameriprise Financial is an equal opportunity employer and is committed to diversity in the workplace. We welcome all qualified applicants, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.