Chat Support Assistant

Job Description:

Lowe’s is seeking a Chat Support Assistant to join our team in Adelaide, South Australia. This part-time position is perfect for someone looking to start their career in customer service and support. As an entry-level position, no prior experience is necessary, but we are looking for individuals who are driven, energetic, and have a passion for helping customers.

Responsibilities: 1. Respond to customer inquiries and provide support through chat-based communication. 2. Resolve customer issues and complaints in a timely and professional manner. 3. Provide product information and assistance with online orders. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Utilize creative problem-solving skills to address customer needs effectively. 6. Maintain accurate records of customer interactions and transactions.

Requirements: 1. High school diploma or equivalent. 2. 1 year of experience in a customer service or support role preferred. 3. Excellent communication skills, both written and verbal. 4. Strong people management skills to handle customer interactions effectively. 5. Creativity in finding solutions to customer problems. 6. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 7. Proficiency in computer skills and navigating online platforms.

Benefits: 1. Free accommodation for eligible employees. 2. Employee discounts on Lowe’s products. 3. Training and professional development opportunities to advance your career. 4. A supportive and inclusive working environment that encourages curiosity and questioning to fuel innovation and growth.

Equal Opportunity Statement: Lowe’s is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome and encourage applications from individuals of all backgrounds.

Deadline to apply: May 1, 2024

If you are a motivated individual with a passion for customer service and support, we encourage you to apply for the Chat Support Assistant position at Lowe’s in Adelaide, South Australia. Join us in providing exceptional service to our customers and growing your career with a leading retail company.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.