Remote Chat Support Assistant

Job description:

We are seeking a dynamic and motivated Remote Chat Support Assistant to join our team at Sonic Healthcare in Sydney, New South Wales. As a part-time entry-level position, this role is perfect for individuals with at least 1 year of experience and a drive to succeed in a fast-paced environment.

Responsibilities: - Provide chat support to customers and clients, addressing inquiries and resolving issues in a timely and professional manner - Collaborate with team members to ensure seamless communication and resolution of customer concerns - Utilize negotiation skills to address customer inquiries and find suitable solutions - Plan and prioritize workload to meet deadlines and exceed customer expectations - Maintain accurate records of customer interactions and follow up as needed - Contribute to the overall success of the support team by meeting performance goals and targets - Continuously seek opportunities for improvement in customer service processes and procedures

Requirements: - 1 year of experience in a customer service or support role - Driven and resilient personality traits to handle challenging situations with composure and professionalism - Strong planning and negotiation skills to effectively manage workload and resolve customer inquiries - Excellent written and verbal communication skills - Ability to work independently and as part of a team - Proficiency in using chat platforms and customer support tools - Flexibility to work non-traditional hours as needed

Benefits: - Training and professional development opportunities to enhance your skills and advance your career - Disability insurance coverage to protect you in case of unexpected circumstances - Paid sick leave to ensure your well-being and work-life balance

Working environment: At Sonic Healthcare, we provide an environment where technology is harnessed to drive innovation and efficiency. You will have the opportunity to work with cutting-edge tools and technologies to deliver exceptional customer support.

Deadline to apply: May 6, 2024

Equal opportunity statement: Sonic Healthcare is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and strive to build a team that represents the communities we serve.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.