Chat Support Assistant

Job Description:

Mutual of Omaha Insurance is seeking a dynamic and motivated Chat Support Assistant to join our team in Sydney, New South Wales. As a part-time entry-level position, this role will involve providing exceptional customer service through online chat support.

Responsibilities: - Respond to customer inquiries and resolve issues via online chat in a timely and professional manner - Provide accurate and detailed information about insurance products and services - Assist customers with navigating the company website and online tools - Document customer interactions and maintain a high level of confidentiality - Collaborate with other team members to deliver a seamless customer experience - Communicate effectively with customers to ensure satisfaction and loyalty

Requirements: - Energetic and motivated individual with a positive attitude - Strong leadership skills and the ability to work independently - Excellent analytical skills in order to troubleshoot and problem solve effectively - Strong written communication skills with attention to detail - Ability to multitask and prioritize tasks in a fast-paced environment

Benefits: - Vision insurance - Paid sick leave - Paid overtime

Working Environment: Join a team that values creativity and encourages fresh ideas and innovative solutions. Our company culture is built on collaboration and continuous learning.

Equal Opportunity Statement: Mutual of Omaha Insurance is an equal opportunity employer and is committed to providing a work environment that is inclusive and diverse. We celebrate differences and strive to create a workplace where all employees can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.