Chat Support Assistant

Job Description:

As a Chat Support Assistant at Humana in Melbourne, Victoria, AU, you will be responsible for providing exceptional customer service and support to clients through various online chat platforms. This is a part-time entry-level position that requires at least 1 year of experience in a customer service or support role.

Responsibilities: - Respond to customer inquiries and issues through chat in a timely and professional manner - Provide accurate information and support to customers regarding products and services - Troubleshoot technical issues and escalate to appropriate teams when necessary - Maintain a high level of customer satisfaction and loyalty through effective communication and problem-solving skills - Collaborate with team members to ensure a seamless customer experience - Document all interactions and resolutions in a timely manner - Identify trends and provide feedback to improve customer service processes

Requirements: - Resourceful and adaptable personality traits - Strong attention to detail and leadership skills - Excellent written and verbal communication skills - Ability to multitask and prioritize tasks effectively - Proficiency in using online chat platforms and basic computer skills - Knowledge of customer service principles and practices - Ability to work independently and as part of a team - Flexibility to work in a fast-paced environment

Benefits: - Dental insurance - Disability insurance - Free food

Working Environment: At Humana, we offer a flexible working environment that adapts to change with speed and efficiency. We encourage innovation and growth, and we provide support and resources to help you succeed in your role.

Equal Opportunity Statement: Humana is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.