Chat Support Assistant - Work from home

Job Description:

Time Warner Cable is currently seeking a Chat Support Assistant to join our team of remote workers in Melbourne, Victoria, AU. This is a part-time position ideal for individuals looking to work from home and have a flexible schedule. As an Entry Level position, no prior experience is required, making it a perfect opportunity for those looking to gain valuable experience in customer service.

Responsibilities: 1. Respond to customer inquiries through chat support in a timely and professional manner. 2. Provide accurate information and assistance to resolve customer issues and concerns. 3. Document all interactions with customers accurately and thoroughly. 4. Escalate complex issues to the appropriate department for further resolution. 5. Meet or exceed performance goals in areas such as response time and customer satisfaction ratings. 6. Adhere to company policies and procedures at all times.

Requirements: 1. Resilient and dedicated individual able to handle a high volume of customer interactions. 2. Demonstrated attention to detail and strong decision-making skills. 3. Excellent written communication skills. 4. Ability to work independently and effectively manage time. 5. Must have a reliable internet connection and a quiet workspace to work from home.

Benefits: 1. Vision insurance to help maintain your eye health. 2. Free food provided during scheduled shifts. 3. Relocation allowance available for those looking to move to Melbourne, Victoria, AU.

Working Environment: At Time Warner Cable, we empower our employees to take ownership of their work and make impactful decisions. We value collaboration, creativity, and innovation, and strive to create a supportive and inclusive work environment.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Time Warner Cable is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.